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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
grenouille1988
New member
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Message 1 of 2
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Flag Post

Vertical line on scans and copies

HP Recommended
HP Deskjet Plus Ink Advantage 6075
Microsoft Windows 10 (64-bit)

Hi, I have a new All-in-One HP device and get vertical black line on the left of all of my scans and copies. The glass is not dirty, not even a speck of dust.

 Paragon_2021-02-17_203939.jpg

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@grenouille1988, Welcome to the HP Support Community!

 

I understand you get a vertical black line on copies and scans.

 

Does this happen only on copies/scans?

If yes, this could be an issue with the scanner mechanism.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Kindly perform the steps mentioned in this document - Improving Scan Quality

Make a copy/scan and check the result.

 

If the issue persists, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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