Vertical line on scans using document feeder

[OFFICE-JET]

I get a veritcal line on scans when using DocumentFeeder but not when using scanner glass. I went through the Help instructions on the Virtual Chat Support muliple times with no success -- Powered Down/Cleaned all the rollers/Powered Up/Re-scanned.

[asmita6658]

Hi @OFFICE-JET

Welcome to the HP Support Community. 

Let's try these steps -

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Try cleaning the ADF roller. Refer to this document for steps. 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day! 

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