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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-09-2017 12:10 PM

HP Recommended
Product: OfficejetPro 8600

The viewed document has hundreds of vertical lines after being scanned on my Officejet Pro 8600. It will happen if left on the glass to be scanned or run thru the automatic scanner. The glass appears to be clean

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2017 09:59 AM

HP Recommended

@TEOTWAWKI

 

Welcome to the HP Forums. I would be happy to help you with your HP OfficejetPro 8600 printer. I understand that you are getting vertical lines when you scan and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Clean the printhead.
  • Change the scan settings.
  • Reset the printer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-10-2017 09:59 AM

HP Recommended

@TEOTWAWKI

 

Welcome to the HP Forums. I would be happy to help you with your HP OfficejetPro 8600 printer. I understand that you are getting vertical lines when you scan and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Clean the printhead.
  • Change the scan settings.
  • Reset the printer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-12-2017 07:10 PM

HP Recommended

This solved the problem. The white back board and glass didn't look dirty but after cleaning it worked.

Thanks

Was this reply helpful? Yes No
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