Verticle Band On Each Side Of Page When Scanning ONLY

[TimInNY]

I have searched forums and can't narrow down how this started happening all of a sudden. When I scan a page, it prints (and shows in preview) 2 verticle bands on the printed page. Again, this ONLY happens from a scanned page.  One on each side ends of the page. I did everything so far recommended and nothing seems to work. The printer is out of warranty. This printer does not have an ADF and I have cleaned the glass many times as well as have done a hard reset on the printer and uninstalled and reinstalled the drivers. Any ideas??

[Dragon-Fur]

@TimInNY 

Welcome to the HP English Community --

If not tried...

Shine a light diagonally across the glass -- look for tiny spec, chip, or other damage on the surface.

Use a soft, small bristled brush to sweep out the edges of the glass.

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[TimInNY]

Thanks for the reply. There is no issue with the glass. This just started happening with no reason. If I try to scan an 81/2 X 11 page, the bands are vertically down both sides of the page.

[Dragon-Fur]

@TimInNY 

You are welcome.

There is a reason --

Perhaps someone else will have another idea.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"