WHEN I NEED TO SCAN DOC PRINTER CANT CONNECT TO MAC, JUST FINDING MY OTHER PC

[DZIUGAS]

MY PRINTER PRINT WELL FROM MY MAC BUT  WHEN I NEED TO SCAN DOC PRINTER CANT CONNECT TO MAC, JUST FINDING MY OTHER PC..IT USE TO BE OK BUT SUDDENLY SCANNER CANT CONNECT MY MAC. HOW TO RECONNECT TMY MAC FOR SCANING?

[senan6806]

@DZIUGAS

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

3.) Try to scan.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[DZIUGAS]

Thanks for the answer, but it didn't help me cos i have MAC and printer communicating problem but printer surprisingly woks well.

I attached screenshot

What I could do now?

[senan6806]

@DZIUGAS

Updating printer firmware, Mac OS and performing a network power cycle may resolve the issue. Let's try these steps:

Please use the links below to update the printer and Mac software:

Update printer firmware

Update software on Mac

Once you update the printer firmware and Mac software, use the steps below to perform a network power cycle:

1.) Turn off your Mac, Printer and Router.

2.) Unplug the power from the back of router, wait for 10 -15 seconds.

3.) Connect the power cable back to router, turn on the router first. Wait till the router to initialize.

4.) Turn on Printer and Mac, try to scan.

Keep me posted!