WIA issues, scanner not working.

[Stevie5tapes]

Hi, can anyone help please?  My scanner has stopped working on my printer.  I have looked through this forum and tried many of the suggestions for this issue and I don't know what to do really.  The stuff with the windows key + R going into services all looks to be how it should.  Can anyone help please?

[Andr-1611]

Hello @Stevie5tapes
Welcome to the HP Support Community!

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

• Shell Hardware Detection = ShellHWDetection
• Print Spooler = Spooler
• Windows Image Acquisition (WIA) = stisvc

Hope that helps.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Stevie5tapes]

Thank you for your reply.  I might sound a little stupid here..... Windows key + S brings up the recenly used apps.  Is that correct?

[Andr-1611]

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@Stevie5tapes wrote:

... Windows key + S brings up the recenly used apps.  Is that correct?

---

That's correct. But please type “Service” (without the quotes) into the search field below.

[Stevie5tapes]

Thanks Andre, everything is set to automatic and the scanner still does not work.

[Andr-1611]

Unfortunately, I forgot to mention that the system (laptop, etc.) needs to be restarted afterward.

But thank you—you’ve already restarted it.

Is this your printer?   <<< please click or give me the Partnumber (see Label)
Do you have the HP Smart or HP app installed?

[Stevie5tapes]

Thanks Andre, yes I restarted the PC. Its my printer at work.  I have been using the HP Smart for some time on my PC but now it will not scan and I scan many documents. This is very frustrating.

[Andr-1611]

Please could you answer my question about the printer?
And could you tell me what operating system you’re using?

[Stevie5tapes]

Hi Andre,

It a new printer at work.  The PC is a HP PC running Windows 11.  I am currently using the HP Smart app that is installed on the PC.

[Andr-1611]

Here's what you need to do:

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
   Note: including HP Smart
2. Restart the PC
3. Close all programs
4. download only this complete package: HP LaserJet MFP M140w EasyStart Printer Setup Software - Offline Use Only 
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
   File name:
   HPEasyStart-13.6.5-LJM139-M142_UWL_54_3_5248_1_Webpack.exe
   (186.1 MB)
7. The installation was completed successfully, now you must ...
8. Restart the System again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Hope that helps.

Once the scanner is working again, please install this software: ReadIRIS Advanced OCR 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
.