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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-25-2019 12:09 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-In-One
Operating System: Microsoft Windows 10 (64-bit)

I can scan to my computer but can't seem to figure out how to tell the printer where I want the scan to go.  I can go to the desktop and search for "scan" and eventually it will show up, but that's tedious.  There must be a control setting I'm missing.

1 person had the same question
1 REPLY 1

‎01-25-2019 12:48 PM

HP Recommended

@jjmurph01 

 

Plrase use the Destination setting in HP Scan to set the Save To Folder location on your computer.

 

  1. Search Windows for HP, and then select your printer.
    HP Printer Assistant opens.
  2. Click Scan, and then click Scan a Document or Photo.
    HP Scan opens.
  3. Select a shortcut, and then click Advanced Settings or More.
  4. Click Destination, and then click Browse.
  5. Select the folder in the Browse for Folder window, and then click OK.
  6. Click OK or the Save icon  in the shortcut.
  7. Repeat these steps for each scan shortcut.

 

More scan options

 

      https://support.hp.com/au-en/document/c03466081

 

Regards.

BH
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