Webscan / Scan to computer

[Eifel36]

After installation I received error message Webscan disabled, which I solved. It is enabled now, under Security Settings, Admin and it shows OK. But now, scanning from the printers touchpad, opens a pop-up window on my computer screen, saying The HP Officejet 7612series was not found. And using the button scan (to computer) from the HP Officejet 7612 EWS, shows SCAN is DONE without even having moved anything with the machine. Preview shows a blank piece of paper. Any solutions for that would be very appreciated.

Thank You

[asmita6658]

Hi @Eifel36

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

You may also refer to this document - How to Scan (Windows) 

Hope this helps! Keep me posted. 

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Have a great day!