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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-25-2019 05:42 PM

HP Recommended
Product: Example: Pavilion 6Office Jet Pro 86305XX
Operating System: macOS 10.15 Catalina

Is there an alternative for HP Easyscan on MacOS Catalina or is there an update?

4 people had the same question
5 REPLIES 5

‎10-26-2019 02:06 AM

HP Recommended

Hi,

Use Image Capture as a workaround for now:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
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‎10-31-2019 09:59 AM

HP Recommended

Thank you, that solution is workings well for me.

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‎11-03-2019 06:05 AM - edited ‎11-03-2019 06:08 AM

HP Recommended

Accepted Solution for me! Yes, "Image Capture" does the job well. I can still use HP Easy Scan on Catalina, if using "automatic feeder" only... if not I get the "Automatic Document Feeder is Empty" error message.

 

 

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‎01-07-2020 09:21 PM - edited ‎01-08-2020 05:15 AM

HP Recommended

I'm using a MacBook Pro running Catalina. My printer/scanner is an HP Laserjet Pro 200 color MFP K276NW.  it is working as a printer, it appears under printers and scanners as a recognized device.  But it does not appear as a shared device in Image Capture.  Any suggestions?

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‎01-28-2020 03:05 PM

HP Recommended

macOS 10.15.3 (released 1/28/2020) contains the fix for HP Easy Scan.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

 

Scan to Computer is also fixed with 10.15.3.

 

I did notice that if the printer is in sleep mode, some times an error will be reported.  But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.

While I may work for HP Inc, the views and opinions expressed here are my own.
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