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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-04-2024 03:05 PM

HP Recommended
Operating System: Microsoft Windows 11

Scanning no longer works........error "mail@twc.com"......go no further.

Scanning used to work fine.  Configuration Report, Wireless report, printed test document.....all work fine....

Document will not scan to e mail.

Please help............I have researched work arounds and one requires SERVER IP.....where do I ge that???

 

This is for a HP Color Laserjet MFP M218cdw

 

 

1 REPLY 1

‎02-04-2024 04:57 PM

HP Recommended

Whoever is providing your mail service would be able to provide the IP address. However, most mail services demand you use the host name and not an IP address because if they happen to change the IP address then you will again not be able to send mail. A better option is to ensure that your DNS settings are correct so that the system can find the mail service using the name. Typically when we program MFPs we use 8.8.8.8 as the secondary DNS server. A DNS server is a service that converts a name like mymailserver.com to an IP address. If the DNS settings are corrupt or wrong, that look up service will fail.

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