• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-04-2024 03:05 PM

HP Recommended
Operating System: Microsoft Windows 11

Scanning no longer works........error "mail@twc.com"......go no further.

Scanning used to work fine.  Configuration Report, Wireless report, printed test document.....all work fine....

Document will not scan to e mail.

Please help............I have researched work arounds and one requires SERVER IP.....where do I ge that???

 

This is for a HP Color Laserjet MFP M218cdw

 

 

1 REPLY 1

‎02-04-2024 04:57 PM

HP Recommended

Whoever is providing your mail service would be able to provide the IP address. However, most mail services demand you use the host name and not an IP address because if they happen to change the IP address then you will again not be able to send mail. A better option is to ensure that your DNS settings are correct so that the system can find the mail service using the name. Typically when we program MFPs we use 8.8.8.8 as the secondary DNS server. A DNS server is a service that converts a name like mymailserver.com to an IP address. If the DNS settings are corrupt or wrong, that look up service will fail.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.