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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-13-2022 07:03 AM

HP Recommended
Product: MFP 476
Operating System: Microsoft Windows 10 (64-bit)

MFP 476

Category:
10 people had the same question
1 REPLY 1

‎03-13-2022 12:08 PM

HP Recommended

Hi,
A such may occur due to your Google account security settings.

 

First, open the following link and login to the same account as you set for the printer.
https://myaccount.google.com/security

Within the Signing in to Google section, be sure to turn on "2-Step Verification":

https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DAndroid

 

Next, create and use an App-Specific Password with the printer:
https://support.google.com/accounts/answer/185833?hl=en

 

Once completing the changes update the outgoing email profile password to use the App Specific Password and then click Save and Test to ensure the problem has been resolved.

Regards,
Shlomi



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