When I attempt to scan from the HP Smart app, I get a sign on error message

[DeusExMachina53]

Here is the error message I get when I try to initiate the scan:

X-request-id: aca6b9d0-9b63-11ef-974e-0328709c20a9.c55c1e60-9c9a-11ef-974e-0328709c20a9

I have checked that my AdBlocker has whitelisted 2 HP sites, logon and one other for cookie enablement. I'm also able to directly sign on though my MS Edge browser. There has also been no alert or warning messages from my firewall software. 

[Raj2111]

Hi @DeusExMachina53 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here’s a step-by-step troubleshooting guide to help you resolve this:

1. Check Printer and Network Connectivity

• Ensure your printer is connected to the same network as your computer (Wi-Fi or Ethernet).
• Check the printer's wireless connection:
  • Go to the Control Panel on the printer and look for Wireless Status.
  • Ensure it's connected to your Wi-Fi network (it should show a solid connection with no error).

2. Restart Printer and Computer

• Restart both your printer and computer. Sometimes, a simple restart of both devices can clear out temporary connection issues.

3. Reinstall HP Smart App or Printer Software

• Uninstall the current version of the HP Smart app or HP Printer Software.
• Reinstall the latest version from the Microsoft Store or the HP support website.
• After reinstalling, try scanning again to see if the issue persists.

4. Check for Firewall and Antivirus Interference

• You mentioned that your firewall software hasn't shown any alerts, but it’s still worth temporarily disabling any firewall or antivirus software to test if it’s causing interference with the scan operation.
• If you can scan successfully with the firewall/antivirus disabled, check the software settings to ensure HP services are allowed through.

5. Disable or Adjust AdBlocker

• Even if you’ve already whitelisted HP sites in your AdBlocker, it’s still worth temporarily disabling the AdBlocker entirely to see if that resolves the issue, particularly if you're using a browser-based solution to scan.
• Some AdBlockers can block certain requests that are needed for the scan function to complete.

6. Reset Printer’s Network Settings

• On your printer, go to Setup > Network Settings.
• Look for an option to Reset Network Settings.
• After resetting, reconnect the printer to your Wi-Fi network.

7. Clear Printer’s Job Queue

• Open the Printer Queue on your PC (go to Control Panel > Devices and Printers, right-click on your printer and select See what's printing).
• If there are any stalled print jobs, clear them out and try scanning again.

8. Check for Firmware Updates

• Check for the latest firmware updates for your HP OfficeJet Pro 8028 on the HP support site.
• You can also check the printer’s firmware status from the printer’s control panel:
  • Go to Setup > Printer Maintenance > Firmware Update.
• If an update is available, install it and then try scanning again.

9. Use Windows Fax and Scan (as a workaround)

• Press Windows + S, then type Windows Fax and Scan.
• Open Windows Fax and Scan, then click New Scan to use your HP printer for scanning.
• You can save the document or image in your preferred format from there.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[DeusExMachina53]

Raj2111, 

Well Raj, thank you for wasting my time with all the little step by step instructions found across the HP website to attempt to fix user issues with the crap hardware has sold us. I went through all those steps previously just to get to you so you could have me try them again. Brilliant! The only step that I hadn't tried was turning off my AdBlocker because I just love all the cookies every freaking website wants to leave on my pc because they just have to know what I'm doing and where I'm going on the internet; like it's any of the **bleep** business. And guess what Raj, I got another HP stupid alphanumeric gibberish error message: 

X-request-id:

af349c40-9d06-11ef-b2c5-bfabf12809a6.39ab7f40-9e44-11ef-b2c5-bfabf12809a6. This one said noCookiefound. What cookie would that be Raj? How much further does HP have to crawl up my @$$ to get more information. I JUST NEED MY SCANNER TO DO ITS' JOB. Did you even bother to read the initial error message I inserted? If the error message doesn't tell you or any higher ups at HP what is causing the problem, why respond with it? More customer time being WASTED! So, no your solutions have not helped resolve this problem. Please, if the issue is above your experience level, please pass it on to the next level of support so my scanner can be fixed as soon as possible. Thank you.

[Raj2111]

Hi @DeusExMachina53 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support