When I get a fax, I must push Accept to receive it? Can I disable this feature?

[Megan2020]

I have an Office Jet 5255 4 in 1. I have just got my fax hooked up and can send out but when a fax comes through, I must hit the Accept button. This is problematic since I may not always be home to push that button when a fax comes through. Can I disable that feature? 

[Kumar0307]

Hi @Megan2020

Welcome to the HP Support Community. I'd be happy to assist you.

This can be solved by enabling the 'Auto-answer' feature on the printer under Fax settings.

Are you using a dedicated fax line or a shared line?

Is the fax machine connected to an answering machine?

Tap the  Fax Status icon at the bottom of the printer screen. 

Check for Auto answer and turn it ON.

Hope this helps! Keep me posted. 

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