When I hit Copy the Officejet 5255 prints a blank page. All other functions work well (scan, print)

[lhartmann01]

When I hit Copy on the Officejet 5255 it copies a blank page.  All other functions work well (scan, print.).

[Jay_G24]

Hi @lhartmann01,

 I'd like to help!

Let's print a Print Quality Diagnostic page -

1. Load plain white paper in the tray.

2. Print the report.

   • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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