cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
lhartmann01
New member
1 0 0 0
Message 1 of 2
72
Flag Post

When I hit Copy the Officejet 5255 prints a blank page. All other functions work well (scan, print)

HP Recommended
Officejet 5255
Microsoft Windows 10 (64-bit)

When I hit Copy on the Officejet 5255 it copies a blank page.  All other functions work well (scan, print.).

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,985 10,955 802 896
Message 2 of 2
Flag Post
HP Recommended

Hi @lhartmann01,

 

 I'd like to help!

 

Let's print a Print Quality Diagnostic page -

 

  1. Load plain white paper in the tray.

  2. Print the report.

    • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation