When I open a scan document it opens with a bunch of letters and numbers. like coded unreadable

[Hotsteel9]

When I open a scan document it opens with a bunch of letters and numbers. like coded unreadable

[zoey7886]

@Hotsteel9, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a scan issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check the File Format:

• Ensure the scanned document is saved in a standard format like PDF, JPEG, or PNG instead of an unreadable format.
• If it's in TIFF or XPS, try opening it with a different viewer.

Use the Correct Program:

• Open the file with Adobe Acrobat (for PDFs) or Windows Photos (for images).
• If using a text editor like Notepad, it may not display correctly.

Rescan with Default Settings:

• Open HP Scan or HP Smart, set the scan format to PDF or JPEG, and try again.
• Avoid using OCR (Optical Character Recognition) unless needed.

Update Printer Drivers & Software:

• Go to HP Support and download the latest drivers for your printer.
• Ensure HP Scan and Capture is installed and updated.

Try a Different Viewer:

• If the document still appears scrambled, try opening it on another PC or device.

If the issue persists, please let me know your HP printer model, and I’ll be happy to assist further!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H