When I scan 000 is added to the filename

[Len91]

Dear All

I have a problem when I use my printer to scan:  000 is added to the filename which I have to edit out.  Is there a way to stop this happening?

Thanks

[Hawks_Eye]

Hi @Len91 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It looks like your HP Photosmart Wireless e-All-in-One Printer - B110a is automatically adding "000" to scanned filenames. 

This issue has been discussed in HP’s support community, and there are a few possible solutions:

Check HP Smart or HP Scan Settings

• Open HP Smart or HP Scan on your computer.
• Look for File Naming Preferences or Scan Settings.
• If there’s an option to modify the default filename format, adjust it.

Rename Files Automatically

• If the printer doesn’t allow filename customization, you can use Windows File Explorer to batch rename scanned files.
• Select multiple files, right-click, and choose Rename to remove the extra "000".

Update Printer Firmware & Drivers

• Sometimes, outdated firmware can cause unexpected file naming issues.
• Download the latest updates for your printer here.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Len91]

Dear Hawks-Eye

Thank you very much for taking the time to reply to my question.

When HP stopped supporting Java my printer interface became unavailable so I had to start the scan function by navigating to and clicking on hpiscnapp.exe.

If you could please suggest an alternative solution I would be very grateful.

Kind regards

Len91

[Hawks_Eye]

Hi @Len91 

Thanks for all your efforts and patience.

Given this limitation, here are a few alternative solutions you could try:

Use HP Scan Extended

• HP provides an alternative scanning tool called HP Scan Extended, which may work for your printer.
• You can download it from HP’s official site and install it to see if it offers better control over file naming.

Check HP Smart Compatibility

• If HP Smart is compatible with your printer, it might provide a more modern interface for scanning.
• You can check HP’s support page for your printer model to see if HP Smart is available.

Manually Rename Files Using a Script

• If the filename issue persists, you could use a simple batch script in Windows to automatically rename scanned files and remove the extra "000".
• A PowerShell script could scan a folder and rename files based on a predefined pattern.

Explore Third-Party Scanning Software: Please note that HP is not responsible for the accuracy, security, or reliability of information shared on third-party websites. 
Any interaction with or reliance on such third-party services is at your own discretion. 
We recommend exercising caution and reviewing the privacy policies and terms of use of those websites before providing any personal information.

Take care, and have an amazing day!

Regards, 

Hawks_Eye