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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-25-2019 08:49 AM

HP Recommended
Product: HP Envy 17"
Operating System: Microsoft Windows 10 (64-bit)

Printer/scanner is HP7740 Office Jet Pro Wide Format

1 REPLY 1

‎09-25-2019 09:19 AM

HP Recommended

@CBF12 

 

Read your Scan How-to document:

How to Scan (Windows)

 

Additional Information

 

Scan using HP Scan (printer software - installed with the Full Feature Software)

Scan from the printer glass / flatbed - change the Source in your printer software to "glass" / "flatbed"

Set the Page Size to the "entire field"  / "Entire Scan Area" (wording may vary)

OR

Some printer software supports Page Size "Detect Content on Page" / "Auto Detect Size" (wording may vary)

 

Reference

Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A)

Scanning Specifications

Scan technology
Contact Image Sensor (CIS)
Scan speed (normal)
Simplex: Up to 8/6 images per minute (ipm) (black/color 200 ppi); Duplex: Up to 14/11 ipm (black/color 200 ppi)
Scan resolution, hardware
Up to 1200 x 1200 dpi
Levels of grayscale
256
Bit depth
24-bit
Maximum flatbed scan size
297 x 432 mm (11.69 x 17 in)
Maximum ADF one-sided scan size
216 x 356 mm (8.5 x 14 in)
Maximum ADF two-sided (duplex) scan size
210 x 297 mm (8.27 x 11.69 in)
Twain version
Version 2.1

 

General Example

9025_HP_Scan_Menu_19025_HP_Scan_Menu_1

 

 

 

Need or want more information? 

Clarification of terms or "what the printer can do" (Specifications)

Additional "How-to" procedures

Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series

 

User Guide

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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