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‎05-16-2024 01:17 PM - edited ‎05-16-2024 01:25 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw

When I try to copy a legal size paper, it copies on a legal sheet but leaves off a portion of the text. I put the legal size paper on the ADF and touch the Copy button on the screen, the copy that comes out the text in it is the same size as a letter paper in legal. The trays are configured as Tray 1: Letter and Tray 2: Legal. The only way that it copies correctly is if I go through the IP Address to the Embedded Web Server to the Copy Settings and I change the Original Size from Automatically Detect to Legal (8.5x14) and in Default Tray from Automatically Detect to Legal (8.5x14). I tried that because if I go to Copy Settings on the screen under Original Size Legal (8.5x14) doesn't appear as an option. I did a Restore Factory Defaults and didn't resolve the problem. I don't know what else to do, please help!    

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