Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 2
Flag Post

When i tryto scan it won't work and I get this message: ERROR CODE 0X00829C98 HW_WATCHDOG C

HP Recommended
HP ENVY Photo 6234
Microsoft Windows 10 (64-bit)

If I want to scan a document I turn on my computer use HP Smart to reach my HP ENVY Photo 6234 Printer. HP Smart is connecting to my printer - so far so good. When I click on Scan in HP Smart and look at my printer I get this message:




and nothing more happens. 

there is only one thing I can do, I have to take out the cable from the printer because I can't even turn it off.

When my printer starts again with the cable on again, everything is fine, I can scan with no trouble at all.

Can anyone help me?

I don't have any problems when I'm printing, only when I am scanning

Level 16
Level 16
30,837 30,541 2,792 10,231
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.



If you have not done so,

Restart everything, including the router.


Next, Check here for how to fix error code mishaps:



If you have not done so,

Consider updating the printer Firmware

HP ENVY Photo 6200 All-in-One Printer series Firmware Update 



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 6234 All-in-One Printer 


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"


0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation