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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-22-2021 08:43 AM

HP Recommended
Product: HP ENVY Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

If I want to scan a document I turn on my computer use HP Smart to reach my HP ENVY Photo 6234 Printer. HP Smart is connecting to my printer - so far so good. When I click on Scan in HP Smart and look at my printer I get this message:

ERROR CODE

OXOO829C98

HW_WATCHDOG C

and nothing more happens. 

there is only one thing I can do, I have to take out the cable from the printer because I can't even turn it off.

When my printer starts again with the cable on again, everything is fine, I can scan with no trouble at all.

Can anyone help me?

I don't have any problems when I'm printing, only when I am scanning

Category:
4 people had the same question
1 REPLY 1

‎03-22-2021 10:49 AM

HP Recommended

@Ot_34 

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Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

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If you have not done so,

Restart everything, including the router.

 

Next, Check here for how to fix error code mishaps:

 

Next,

If you have not done so,

Consider updating the printer Firmware

HP ENVY Photo 6200 All-in-One Printer series Firmware Update 

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 6234 All-in-One Printer 

 

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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