cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Kitkat55
New member
1 0 0 0
Message 1 of 2
151
Flag Post

When saving a scan, there is no option other than "Pictures" in "Where" category

HP Recommended
Envy 7640
macOS 10.15 Catalina

This printer is new to me, altho it is out of warranty. I have downloaded the drivers and Easy Scan and the scanner works but when saving (hitting "Send") the only option in the Where category is Pictures and I want it to go to Documents. I have tried going into preferences to change that. I have also spoken to Apple tech support and they were unable to figure it out after 1 hr. I will have to scan documents with a number of pages and need to get them all in the same folder that I can name. I'd appreciate any suggestions that could get me there. I am working on a hotspot and have no WiFi - could that be part of the problem? Thanks!

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
24,913 24,869 1,161 1,192
Message 2 of 2
Flag Post
HP Recommended

@Kitkat55

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

I understand that you are unable to save the scanned document.  To get the answer to this question, you can create a folder and save or change the file destination. Refer to the YouTube video: https://www.youtube.com/watch?v=DQClY5X7hm8 to know how to Scan from an HP Printer in macOS.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation