When scanning to Email where does the scan go to be Emailed?

[crusty2]

WHere is it? Can`t find it - not received at adressee

[Flower_Bud]

@crusty2

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're unable to receive email while performing a scan to email,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Are you sending it to correct email address?

Is addressee receiving other emails?

Have you tried sending the email to another email? If not, try sending the email to another email address.

 You could reconfigure scan to email: 

Depending on your printer model and email application, you can attach a scan to an email with options on the printer control panel or you can use HP Scan from the computer.

1. Confirm the following requirements for the scan to email feature. If you do not meet these requirements, you can manually attach the file to an email message by saving the scan to a folder on the computer.

   • In most cases, scan to email works only when a local email client such as Microsoft Outlook, Live Mail, or Mozilla Thunderbird is installed and setup on the computer.

   • Web-based email accounts (Gmail, Yahoo Mail, Hotmail) must be configured through your local email client to scan to them. Check your local email support site for additional information.

2. Start the scan, depending on your printer type.

   • Printers with touchscreen or LCD menu control panels: From the Scan menu on the printer, select your computer name, and then select Email as PDF or Email as JPEG A new email message automatically opens on the computer.

     Additionally, some Web-enabled HP printers have a Scan to Email app in the Apps menu that sends emails directly from the printer using your printer's ePrint email address.

   • Printers with buttons only or printers without scan to email menu options: Continue to the next step to start the scan from the computer.

3. Search Windows for 'HP', click your printer model name in the results to open HP Printer Assistant and then click Scan a Document or Photo to open HP Scan.

4. Select one of the email-related shortcuts (Photo to Email, Document to Email, Email as PDF, or Email as JPEG), and then click Scan.

   The scan preview opens.

5. Click Send.

   A new email message automatically opens with the scan attached.

Let me know how this goes,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Have a great day 🙂

Cheers 🙂