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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-22-2021 12:43 PM

HP Recommended
Product: Officejet Pro 8600 Plus
Operating System: macOS 10.14 Mojave

When scanning from my 8600 to my MBPro (running Mojave) and saving as .jpeg, the scanned image is incomplete, but enlarged to fit 8.5xll page. Image captured is exceptionally clear, but incomplete and enlarged.   This problem does NOT occur when saving as .pdf.  How do I correct this??  I don't want to have to purchase a second scanner to scan photos, stamps, etc to .jpeg

1 REPLY 1

‎02-25-2021 01:06 PM

HP Recommended

@gwAmbios

 

Welcome to the HP support community.

 

Which application are you using to scan?

Did you make a copy and check if that works fine?

Sandytechy20
I am an HP Employee

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