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‎01-17-2021 10:30 AM - last edited on ‎06-16-2021 07:09 AM by HP Administrator

HP Recommended
Product: Envy 4527
Operating System: Microsoft Windows 10 (32-bit)

ENVY 4527 worked perfectly until one day when machine was switched on a message appeared "Scanner component is broken. cannot copy or scan

Category:
1 REPLY 1

‎01-20-2021 03:00 AM

HP Recommended

@tazkat, Welcome to the HP Support Community!

 

This is a hardware failure with the scanner mechanism in the printer. 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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