• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M283cdw
Microsoft Windows 10 (64-bit)

My printer is MFP M283cdw. I want to scan both sides of my document easily.

 

I found the topic "How do i duplex scan on my HP Colour Laser Jet Pro M283fdw?" and Greenturtle's soluton was accepted.

According to Greenturtle's youtube soluton as https://www.youtube.com/watch?v=h9g9JjLEV1k, the HP Scan software must be located on the HP support site.

However, there is no such software except HP smart, Readiris Pro 16 for HP, HP Easy Start Printer Setup Software, etc. as shown by https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m282-m285-multifunction-print...

 

I installed HP smart and Readiris Pro 16 for HP, but I can only 1 side scan. There is no "Page Sides" option like 1-sided, 2-sided(manual) on those software.

 

So, I'd like to install HP Scan software which is shown on Greenturtle's youtube. Where can I find it?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @HappyMan1004 ,
Welcome to the HP Support Community!

 

This SW package: HP Color LaserJet Pro MFP M283cdw/M283fdw Printer Full Software Solution 
Install.

Then the app: HP Scan should also be available.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

3 REPLIES 3
HP Recommended

Hello @HappyMan1004 ,
Welcome to the HP Support Community!

 

This SW package: HP Color LaserJet Pro MFP M283cdw/M283fdw Printer Full Software Solution 
Install.

Then the app: HP Scan should also be available.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

Thanks a lot. I can use manual duplex scan thanks to you.

 

By the way, I have two questions.

1. Do you happen to know how many pages I can scan? That is, I'd like to know the limitation of scan.

2. On the scree of printer, I saw "1-sided to 2-sided" option among copy options. Do you happen to know what it means? I tried to copy my documents by use it, but I can't know the difference "1-sided to 1-sided" and "1-sided to 2-sided".

HP Recommended

Hello,

 

to 1)
A4 pages that are only 20% printed, without images, require less memory than A4 pages that are 60% printed, without images.
The scanner can scan pages via the ADF with a maximum resolution of 300 dpi. The lower the resolution, the more A4 pages can be scanned. However, this also leads to a decrease in quality.

Just try it yourself, how many pages you can scan until the message comes: "not enough memory..." or something like that.

Personally, I have been able to scan more than 10 pages.

to 2)
Copy "1-sided to 1-sided" is a normal copy. So one page = 1 sheet.
Copying "1-sided to 2-sided", here 2 originals can be copied on 1 sheet (so duplex). Because the printer has a duplexer. 2 pages on one sheet.

 

I hope I could help you with my information.

 


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.