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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-08-2022 06:21 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Can I scan on my HP Inspire Envy 7900e without using the smart app?

I am using a MacBook Pro with, Mac OS Monterey 12.5.1

Every time I want to scan I must:

Open the app

Wait 19 seconds

tap 'scan'

Then wait to 4 seconds  login - login was not remembered since yesterday 

login - username was not remembered

Type in user name and saved password 

Wait another 10 seconds and finally 'in' and ready to scan.

I am using Elon Musks Starlink internet connection and a brand new MacBook Pro.

Whole process takes about 3-5 minutes depending how quick I can type the passwords which the app does not seem to be able to remember from 5 mins ago!

Sometimes I work without internet connection, due to being mobile.

Is there anywhere I can download permanent scan drivers - similar to the permanent Print drivers 

Otherwise the printer is useless to me!

The previous HP 7800 printer did not use HP smart and worked fine for the past 2 years until it's recent death.

 

Please can someone help with a solution before this printer has an early retirement

Thanks

 

 

 

Category:
3 REPLIES 3

‎12-13-2022 06:53 AM

HP Recommended

Hi @Auracaptain,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Please click this link here and see if the Mac os 12 is selected and if not please select your operating system and install drivers. 

 

You may also try and install  Hp easy scan. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎12-15-2022 07:11 AM

HP Recommended

Hi @Auracaptain,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎12-21-2022 07:26 AM

HP Recommended

Hi @Auracaptain,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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