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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-03-2022 05:26 PM

HP Recommended
Product: hp envy 6055e
Operating System: Microsoft Windows 7 (64-bit)

I had been scanning (and adding each page) for a while, left the room for a minute or two, and when I came back the HP Smart was closed down and I can't locate the many pages that were already scanned.  This is before I got the chance to save them and give the file a name.

Category:
1 person had the same question
1 REPLY 1

‎02-04-2022 06:10 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

If the file was not saved when HP Smart app closed, you would need to scan again.  It's not in any memory.

 

Here's some resources that would be useful for the printer model:

https://www.youtube.com/watch?v=t_G1DMUncR8

https://www.youtube.com/watch?v=PF-KB-OIGeY

https://www.youtube.com/watch?v=0m9WFf2LY_I

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Envy 6000|Envy Pro 6452|6455 AiO Printer: Copy using the smart contextual UI without HP Smart app
HP Envy 6000|Envy Pro 6452|6455 AiO Printer: Copy using the smart contextual UI without HP Smart app
youtube.com/watch?v=0m9WFf2LY_I
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to copy a document using the Smart ...
https://www.youtube.com/watch?v=PF-KB-OIGeY
youtube.com/watch?v=PF-KB-OIGeY
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Scan a Document using HP Smart ...
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