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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
OfficeJet Pro 6978

I have tried, with no joy or success, to find out where I might find the documents allegedly scanned on my OfficeJet.  I see from answer in the forum that they SHOULD be in the Documents directory, but they are not there.   I have tried to search the local disk and have not been able to find them.

 

Apparently, previous versions of HP Smart was able to change the target directory but I cannot see this setting.

 

How do I find the scans that were claimed to have been sent to my computer?  I have assumed they were PDF but also searched for JPG files, as well.

 

Thanks.

 

 

2 REPLIES 2
HP Recommended

In trying to determine how to get the scanner to work before I replaced my computer, I ran the HP Print and Scan Doctor.  This detected the scan software was not available.  It then said to reinstall.  That would be great, but the HP Smart app must be loaded from the Windows Store and then just indicates that the app is already installed.

 

I did uninstall HP Smart and then did a new install, but this did not change the underlying software, nor did it affect the failure by the doctor.

 

It would have been nice to have some clue as to how to reinstall the software.  Any clues would be appreciated.

 

By the way, I did do a complete install of the software as step 2 or 3 of installing my nice new All-in-one Windows 11 system.

 

PrintAndScanDoctor20230309.jpg

HP Recommended

Hi @LakeGator 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing scanning issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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