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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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ENVY 4527

When I use the HP scan utility on my Mac, the scan is perfect, but from when I started using this option, it won't scan anymore from my printer-scanner.  When I press the scan option on the printer, the scan that appears on my Mac is white.  Why has the HP scan utility stopped creating a proper scan when I ask for a scan from the printer display?  The light moves across in both scenarios, but the result is very different. Following other recommended instructions (like disconnecting for a while) does not help...

2 REPLIES 2
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Hi @pshjs,


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with scanning from the printer control panel.


I suggest that you scan using HP Smart app.

 

Please follow the steps listed in this document to scan using HP smart App.

 

I hope this helps.
Have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Thank you for your reply.  I KNOW that I can scan using the HP Smart app - but when scanning multi-page document it is a lot easier to scan from the printer-scanner itself and that has stopped working (producing white, empty pages on my computer).  I really don't  understand why you're not familiar with this problem, or why there is no fix for this?

I look forward to your reply.

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