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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
ENVY 4527

When I use the HP scan utility on my Mac, the scan is perfect, but from when I started using this option, it won't scan anymore from my printer-scanner.  When I press the scan option on the printer, the scan that appears on my Mac is white.  Why has the HP scan utility stopped creating a proper scan when I ask for a scan from the printer display?  The light moves across in both scenarios, but the result is very different. Following other recommended instructions (like disconnecting for a while) does not help...

2 REPLIES 2
HP Recommended

Hi @pshjs,


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with scanning from the printer control panel.


I suggest that you scan using HP Smart app.

 

Please follow the steps listed in this document to scan using HP smart App.

 

I hope this helps.
Have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Thank you for your reply.  I KNOW that I can scan using the HP Smart app - but when scanning multi-page document it is a lot easier to scan from the printer-scanner itself and that has stopped working (producing white, empty pages on my computer).  I really don't  understand why you're not familiar with this problem, or why there is no fix for this?

I look forward to your reply.

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