Why do I have to go through a 20 step process to log in whenever I want to just scan something.

[kdurand]

Why has HP added a password for using the HP Smart app used to scan?  It never works and I have had to reset the password every single time I want to scan anything.  This is so frustrating and such a waste of time.  I don't need a password for this app.  Is there a way to disable this?

[Dragon-Fur]

@kdurand 

Welcome to the HP User Community.

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@kdurand wrote:

Why has HP added a password for using the HP Smart app used to scan? 

It never works and I have had to reset the password every single time I want to scan anything. 

This is so frustrating and such a waste of time. 

I don't need a password for this app. 

Is there a way to disable this?

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True - the requirement to sign in to use HP Smart was finalized the last month in 2020.

Having to sign in each time you use the application means there is likely some kind of hidden issue that is allowing the application to get stuck. 

"20 steps" is too many - sounds odd?  Even if you have to sign-in using your HP Account credentials each time you use the application because the app is stuck or your security software is blocking the app, sign-in should be a simple process - maybe three or four steps / clicks and enter HP Account ID and then HP Account Password.

Short answer: 

No, at this writing, there is no way to disable the sign-in requirement for HP Smart.

Use of HP Smart for Windows is not mandatory - that means, you do not have to use the application.

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The usual solution if you cannot get HP Smart to work -

OR if you simply do not wish to use the application:

Install the Full Feature Software / full driver printer software.

Software includes HP Scan - no sign-in required.

Additional Scan Options...

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HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

HP Scan and Capture features an adjustable screen size.

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

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NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.
• NAPS2 might require that the full driver printer software is installed.

Notes

• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Read the Getting Started guide
• Combining files?  Read the Command Line Usage guide > Select Combining and Converting Files
• NAPS2 might support higher resolutions while still using the ADF

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Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan
• Help File:  Install and use a scanner in Windows 10

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Possibly...

Webscan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Use Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

• Optional >> Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

Product Home

Enter the device type and model name of your HP device

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Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[kdurand]

Thanks for your replies.   I will check out the other options.
In answer to the 20 steps.  Every time I attempt to log in it will not accept my login creds.  I have to reset the password which is a multi-step process and I usually have to do it at least twice.  I always set it back to the same password and it never works again after that session.
HP Smart only recently required me to log in each time, it never did prior to a month or two ago.

[Dragon-Fur]

@kdurand 

You are welcome.

Yes, for you description, it seems that using other scan software / options might be better for now, at least.

HP Smart

The Sign-in requirement "should have been there" from what I know about it - obviously though, from your comments, it has not found its way to everyone since it was originally finalized back in 2020.  No, I cannot explain the discrepancy.  ?

That said, application sign-in using your HP Account credentials should work without balking, constantly signing out, refusing to connect, and whatever else is going on.  The process is supposed to be relatively painless, in other words.  It's odd that you have to constantly change the password.

Some of the general issues include:

• Mesh Networks - printers are not generally fans of the Mesh configuration.
• Router setup "hopping" between frequencies - printers do not like to hop.
• Printer not on an assigned SSID named network for the frequency / band used to connect the printer to the network.
• The obvious:  Printer not on the same network as other devices.
• Weak router, outdated router, poor location (obstructions), distance.
• Printer configuration - aforementioned issues with SSID network setup, traffic, location.

I will bump your message for Review by our moderator team.  If an agent responds to ask you for a personal follow-up, the agent will leave a message here before using other means to contact you.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"