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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎10-23-2021 03:33 PM

HP Recommended
Product: HP Officejet Pro 8022
Operating System: Microsoft Windows 10 (64-bit)

Sorry, but I have to vent my frustration. I seriously cannot comprehend why the new HP "Smart" software for Windows does not allow me to set a scan profile for two sided pages anymore, which eventually allows for automatic sorting of the scan result. In the forum I only found the "solution" to add the pages. When I do so I have to put them manually at the right place. However, the scan profile from the old software saved me that time. Wonderful to have now features for my phone, but real time saving features like the one 5 years ago get eleminated ??? Is the message that I have to significantly trade upmarked to get the automatic duplex scanning option with an higher modell? 

 

Maybe I missed something. Hope some genius around here has a solution for me. 

 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2021 07:23 PM - edited ‎11-14-2021 08:02 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:

 

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-8020-all-in-one-printer-...

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

Getting the HP FULL software:

https://www.youtube.com/watch?v=Ue7Hbgqlyvs

Scan 2-sided document and automatically sort

https://www.youtube.com/watch?v=whNBwEeS1o8


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
youtube.com/watch?v=whNBwEeS1o8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan a 2-sided document using the
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
youtube.com/watch?v=Ue7Hbgqlyvs
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎10-23-2021 07:23 PM - edited ‎11-14-2021 08:02 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:

 

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-8020-all-in-one-printer-...

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

Getting the HP FULL software:

https://www.youtube.com/watch?v=Ue7Hbgqlyvs

Scan 2-sided document and automatically sort

https://www.youtube.com/watch?v=whNBwEeS1o8


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
youtube.com/watch?v=whNBwEeS1o8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan a 2-sided document using the
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
youtube.com/watch?v=Ue7Hbgqlyvs
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-24-2021 03:20 PM

HP Recommended

Hi Greenturtle,

topic got completly resolved.

The installation guidance was a bit off, however, I got there eventually. 

The software looks now more or less like before

Thanks alot. 

 

Was this reply helpful? Yes No
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