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- Why does HP eleminate software duplex scanning option in win...

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10-23-2021 03:33 PM
Sorry, but I have to vent my frustration. I seriously cannot comprehend why the new HP "Smart" software for Windows does not allow me to set a scan profile for two sided pages anymore, which eventually allows for automatic sorting of the scan result. In the forum I only found the "solution" to add the pages. When I do so I have to put them manually at the right place. However, the scan profile from the old software saved me that time. Wonderful to have now features for my phone, but real time saving features like the one 5 years ago get eleminated ??? Is the message that I have to significantly trade upmarked to get the automatic duplex scanning option with an higher modell?
Maybe I missed something. Hope some genius around here has a solution for me.
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Accepted Solutions
10-23-2021 07:23 PM - edited 11-14-2021 08:02 PM
Hi,
Thanks for using the HP Support Community.
Can you download and install the HP FULL Solution Software for your operating system:
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
These resources will be useful:
Getting the HP FULL software:
https://www.youtube.com/watch?v=Ue7Hbgqlyvs
Scan 2-sided document and automatically sort
https://www.youtube.com/watch?v=whNBwEeS1o8
Hope that helps.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
10-23-2021 07:23 PM - edited 11-14-2021 08:02 PM
Hi,
Thanks for using the HP Support Community.
Can you download and install the HP FULL Solution Software for your operating system:
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
These resources will be useful:
Getting the HP FULL software:
https://www.youtube.com/watch?v=Ue7Hbgqlyvs
Scan 2-sided document and automatically sort
https://www.youtube.com/watch?v=whNBwEeS1o8
Hope that helps.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"