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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-19-2022 07:55 AM

HP Recommended
Operating System: macOS 10.15 Catalina

My HP Photosmart 5520 wont scan to email as it keeps saying it can't find the internet. It is connected to wireless internet and I can print from my laptop so I don't understand why the scanner can't connect to email. Please help

Category:
1 REPLY 1

‎01-19-2022 02:40 PM

HP Recommended

2 of the common reasons are:

 

1. The network gateway address programmed in the printer is incorrect, this would mean that the printer has access to the internal network but has no way to find the internet.

2. The DNS settings on the printer are incorrect or cannot resolve addresses outside your internal network. I suggest that  the secondary DNS should be set to 8.8.8.8 (Google's public DNS)

 

Both of these settings would be accessible through the EWS which you access by typing in the IP address of the printer into the address bar of a browser.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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