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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-21-2021 12:13 AM - last edited on ‎08-23-2021 07:37 AM by Retired

HP Recommended
Operating System: Microsoft Windows XP

My printer HP DeskkJet 3635 all of a sudden defaults and saves all scanned documents as bmp.  In the past I can toggle betwen saving as jpg or pdf file.  How can I resolve this?   Need help soonest

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1 person had the same question
2 REPLIES 2

‎08-21-2021 12:16 AM

HP Recommended

I use Windows 7 Professional.  Can you please help me resolve why my scanned docs are now automatically saved as bmp in lieu of jpg or pdf.

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‎08-24-2021 01:10 PM

HP Recommended

@MAC1028

 

Welcome to the HP Support Community.

 

You can change the settings using this document: https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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