Why was I directed to "Just Ask" for my problem? Cost me $66 for a wasted 1 1/2 hrs.

[Cheran72]

Why was I directed to "Just Ask" for a problem with my scanner?  Cost me $66 for a wasted hour and a half when I should have been able to talk to a person from HP.

[Dragon-Fur]

@Cheran72 

Welcome to the HP English Community --

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<< Warning >>

Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

HP Support does not free post support phone numbers nor does HP Support free post Chat links.

Your computer is not full of bugs.

Do not trust "support numbers" that show up in Tags. 

Do not wander around on the Internet looking for HP help.

There be vermin afoot.

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

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"Why?"

From your description, I am guessing you were never anywhere near an HP site.

?

That said, I'm located very far away from your region and cannot speak for resources in your area.

Assuming you did not let the rascals into your computer, the lost money, lost time, and lost personal information are perhaps the only consequences.

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True - We do  not offer phone or chat support in the Community.

Too Long -- Will not Read?

Scroll to the bottom section "Important"

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

==========================================================

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product.

One dot, one letter, a single space out of place can land you on the dark side.

• HP Support  HP World-Wide Support
• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Help with Instant Ink - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

=== --- === --- === --- === --- ===

Do not be a victim.

Stay vigilant.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Cheran72]

Hi Dragon-fur,

Thanks for your response.  I was directed to "Just answer" by the HP site in Australia.  That's one thing I checked first.  The person I interacted with had no ability to access my computer, just answer questions - like a 'bot'.  Not happy that you can't access anyone from HP for a query but you have been most helpful.  Thank you.

[Dragon-Fur]

@Cheran72 

You are welcome.

There are a few miles of Ocean between us --

I don't even know if there is such a thing here in the States (never checked).

I am sorry the Just Ask people did not help.

You can certainly try here at the Community.

We are not -- as yet -- turned into 'bots.

Smiling.

Out of Warranty?  What to do...

For those of us who are "Out of Warranty", submitting a Warranty repair request to HP Support is not an option.

Open your device HP Product Home > Select Category Troubleshooting to find help for common issues.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• Provide the model of the device  Product Home and the Operating System / version

• Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Tell us what you have tried to fix the problem.

 Post New Question

=== --- === --- === --- === --- ===

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"