Why when I try and feed the document to be printed, it tells me the selected resize option can only

[Bateprinter]

Why when I try and self feed a document to be printed, it gives me the statement” this is elected resign option can only be used when copying from the scanner glass. Job canceled”. This is for an HP OfficeJet 8015E

[Hawks_Eye]

Hi @Bateprinter 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for explaining the situation so clearly—and I truly appreciate the effort you've already made to troubleshoot this. I’m genuinely sorry for the confusion caused by that message. 

Let’s walk through what’s happening and how to resolve it.

Why the Error Appears

The message:
“The selected resize option can only be used when copying from the scanner glass. Job canceled.”
means that the printer is interpreting your action as a copy job, not a print job—and the resize feature you selected is only valid when copying from the flatbed scanner, not when feeding paper or printing from a device.

This typically happens when:

• The resize setting is applied in the copy menu instead of the print menu.
• You’re using the document feeder or trying to print a file while the printer is still in copy mode.
• The job is being sent from the printer’s control panel rather than from the HP App or your computer.

How to Fix It

1. Switch to Print Mode

• Make sure you’re sending the job from your computer or the HP App—not from the printer’s copy menu.
• Open the document on your device and use the Print command.

Resize options for printing are handled differently than for copying.

2. Avoid Resize Settings in Copy Mode

• If you’re using the printer’s control panel:
  • Tap Copy > Settings.
  • Set Resize to Actual Size or Fit to Page only if using the scanner glass.
  • If feeding paper manually, avoid using resize options—this triggers the error.

3. Use the HP App for Printing

• Open the HP App on your Windows PC or mobile device.
• Select your printer > Print Documents or Photos.
• Choose your file and print without applying resize settings meant for copying.

Download the HP App from:
HP App – Microsoft Store

4. Restart the Printer

• Power off the printer completely.
• Wait 30 seconds and turn it back on.
• This clears any stuck copy settings that may interfere with print jobs.

Let me know if you’re printing from a specific app or device—I can guide you through adjusting the settings there to avoid this error. Once the job is sent correctly as a print task, the resize restriction should no longer apply.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye