Will onlt scan 1 page through Document Feeder

[AMartin85260]

We had an update with our office Dentrix Dental system, and ever since, I am not able to scan more than one page at a time through the document feeder. It is making my input of documents extremely long winded. It use to work great and now...... I don't know what happened, but my IT guy is clueless. Please help.

[Raj_05]

Hi @AMartin85260,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9015 All-In-One Printer is not scanning multiple pages through the document feeder as expected, you can try the following troubleshooting steps to resolve the issue.

Check the document feeder:

• Ensure that there are no obstructions or debris in the document feeder. Even small pieces of paper or dust can cause issues.

Document type and condition:

• Make sure that the documents you are trying to scan are in good condition, free from tears, creases, or staples. Damaged or irregular documents can cause feeding problems.

Document size and alignment:

• Ensure that the documents you are scanning are within the specified size and weight limits for the document feeder. Adjust the paper guides to align the documents properly.

Scan settings:

• Double-check the scan settings on your printer's control panel or in the scanning software on your computer. Make sure it is set to scan multiple pages as a single document or to create a multi-page PDF.

Update firmware and drivers:

• Ensure that your printer has the latest firmware and drivers installed. Visit the HP support website to download and install any available updates.

Clean the rollers:

• Over time, the rollers in the document feeder can accumulate dust and debris, which can affect feeding. Use a lint-free cloth or cleaning pad and isopropyl alcohol to clean the rollers carefully. Consult your printer's manual for specific cleaning instructions.

Paper quality:

• Ensure that you are using the correct type and quality of paper for scanning. Low-quality or heavily textured paper may not feed well.

Perform a reset:

• Try performing a reset of your printer to clear any temporary issues. Refer to your printer's manual for instructions on how to do this.

Test with different documents:

• Try scanning with different types and sizes of documents to see if the issue persists. This can help determine if the problem is specific to certain documents.

By following these steps, you should be able to diagnose and resolve the issue with your HP OfficeJet Pro 9015's document feeder and enable it to scan multiple pages smoothly.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support