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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Envy 5530
Microsoft Windows 10 (32-bit)

Hi all,

We reset our Envy 5530 and now it won't connect when I click the scan to email button. It just says server connection issue. 

I'm not an I.T expert but have tried connecting again and I had a look into the printer settings but I'm still struggling.

Any help you can offer will be hugely appreciated.

Thanks

Graham

1 REPLY 1
HP Recommended

The error description is pretty vague, but some common issues are:

-missing or incorrect gateway address in network settings.

-missing or incorrect DNS network settings.

-invalid authentication credentials.  Check with your email service provider to ensure they have not changed anything.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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