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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-08-2021 07:00 AM - last edited on ‎08-08-2021 08:28 AM by Retired

HP Recommended
Product: Envy 5530
Operating System: Microsoft Windows 10 (32-bit)

Hi all,

We reset our Envy 5530 and now it won't connect when I click the scan to email button. It just says server connection issue. 

I'm not an I.T expert but have tried connecting again and I had a look into the printer settings but I'm still struggling.

Any help you can offer will be hugely appreciated.

Thanks

Graham

1 person had the same question
1 REPLY 1

‎08-08-2021 08:32 AM

HP Recommended

The error description is pretty vague, but some common issues are:

-missing or incorrect gateway address in network settings.

-missing or incorrect DNS network settings.

-invalid authentication credentials.  Check with your email service provider to ensure they have not changed anything.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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