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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-24-2023 11:27 AM

HP Recommended
Product: HP LaserJet Pro 500 color MFP M570dn
Operating System: Microsoft Windows 10 (64-bit)

Previously I had been able to scan documents to a network folder without issue through the printer directly. Nothing has changed in terms of my network or connections, but every attempt has been met with the error "Scanning was unsuccessful. Try again."

 

However, I am able to start and successfully scan through the HP Smart program on my computer. I am un-sure how to go about fixing this as my scanner and computer are not close enough to make using the  scanning option on the HP Smart program efficient.

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