Windows 10, HP scan stop creeating output file

[Paula1980]

THe scanner stopped generating the output file Windows 10. It is working fine from my mobile app on IPAD.

[Gaya1239]

Hi @Paula1980,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Paula1980]

My printer info are  HP LaserJet MFP M29w

Model number SDG0B1392

Product number Y5S53A

Serial number VNB3S47446

I important think to know is that using scan function from my IPAD app it is working fine. Looks like 5he issue is Windows 10 .

[Gaya1239 · Accepted solution]

Hi @Paula1980 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP LaserJet MFP M29w scanner is not creating output files on Windows 10, there are a few troubleshooting steps you can try:

• Restart your Computer and Printer: Sometimes, simply restarting both your computer and printer can resolve temporary issues.
• Check Connection: Ensure that your printer is properly connected to your computer via USB or Wi-Fi, depending on your setup.
• Update Drivers: Make sure you have the latest drivers installed for your printer. You can download them from the HP website.
• Check for Windows Updates: Sometimes, Windows updates can resolve compatibility issues. Make sure your Windows 10 operating system is up to date. Software and Drivers for HP LaserJet Pro MFP M29w Printer
• Reinstall HP Scan Software: Try reinstalling the HP Scan software on your computer. Sometimes, corrupted software installations can cause issues.
• Check Scanner Settings: Ensure that the settings in your scanning software are configured correctly. Make sure the output file format and destination folder are set appropriately.
• Check for Errors: Look for any error messages or codes displayed on your computer or printer's control panel. This can provide clues as to what might be causing the issue.
• Try a Different Application: If you're using a specific scanning application, try using a different one to see if the issue persists. This can help determine if the problem is with the application itself.
• Test with Another Computer: If possible, try scanning from another computer to see if the issue is isolated to your Windows 10 system.

Refer to this document: HP LaserJet Pro MFP M29w Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Paula1980]

I just fix the issue. The latest HP update solved my problem.

Thanks you for your help.

[Gaya1239]

HI @Paula1980 ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support