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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-14-2021 11:34 AM

HP Recommended
Product: HP Pavilion
Operating System: Microsoft Windows 10 (64-bit)

Hello, since an update of Windows 10 a couple of month ago, I still can print to the HP Color LaserJet Pro MFP 177fw. But when I try to make a scan, the printer gets a command from the notebook and the documentfeeder starts working. But then I get a message: "Scanner not found". HP Smart says that the printer is ready.

I tried to reinstall the printer, but nothing fixes the problem.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2021 12:02 PM

HP Recommended

Hello Shlomi, thanks for your answer. For sure I will try your solution. But the printer works for 100% before the Windows update. But I discovered that my printername not anymore is listed in the supported printerlist. Very strange.

View solution in original post

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2 REPLIES 2

‎07-14-2021 11:59 AM

HP Recommended

Hi,

Download and install the full feature software to scan with HP Scan, HP Smart is intended for much newer printers and not expected to scan from older printer models:

https://ftp.hp.com/pub/softlib/software13/LES/M177/Color_LJPro_MFP_M177_full-solution_16260.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-14-2021 12:02 PM

HP Recommended

Hello Shlomi, thanks for your answer. For sure I will try your solution. But the printer works for 100% before the Windows update. But I discovered that my printername not anymore is listed in the supported printerlist. Very strange.

Was this reply helpful? Yes No
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