Windows 11 has taken away my ability to scan documents on my HP printer. How can I fix this

[Stephaniebmw]

Windows 11 has taken away my ability to scan on my HP OfficeJet  Pro 6968 All-In-One.  How can I fix this?

[Garp_senchau]

@Stephaniebmw, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer and Computer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I highly suggest you ton refer these guides for further troubleshooting:

HP printer does not work after upgrading to Windows 11 | HP® Support

Cannot print or scan with an HP printer after a Windows update | HP® Support

HP printers - No Scan Options message (Windows) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,