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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-03-2025 05:08 PM

HP Recommended
Product: HP OfficeJet Pro 8139e All-in-One Printer

Updated by hard drive and Windows 11 was installed. Now I cant scan to my computer from my HP 8139 all in one document feeder! Help!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2025 10:01 AM

HP Recommended

@Laurie456,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Since you recently updated your hard drive and installed Windows 11, it's likely that the HP scanning software or drivers need to be reinstalled. Try the following steps to fix the issue.
 

Reinstall HP Smart & Full Drivers

Uninstall Old Drivers & Software

  • Press Windows + R, type appwiz.cpl, and hit Enter.
  • Locate HP Smart and any HP printer software, right-click, and Uninstall.

Download & Install the Latest HP Drivers

  • Go to HP's official website.
  • Enter HP OfficeJet Pro 8139e and download the Full Feature Software and Drivers.
  • Install the software and restart your computer.

Reconfigure the Scanner

Check Windows Scan Settings

  • Press Windows + S and type Printers & scanners, then select your printer.
  • Ensure that Let Windows manage my default printer is turned off.
  • Click Manage > Scanner > Open Scanner and check if scanning works.

Use HP Scan and Capture

  • Download HP Scan and Capture from the Microsoft Store.
  • Open it and try scanning to see if it detects the scanner.

Enable Windows Scan Service

  1. Press Windows + R, type services.msc, and hit Enter.
  2. Scroll down to Windows Image Acquisition (WIA).
  3. Ensure it is Running and set to Automatic.

Try Scanning via USB Instead of Network

  • If using Wi-Fi, connect the printer via USB and try scanning.
  • If scanning works over USB, reset the network settings on the printer and reconnect it to Wi-Fi.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Hawks_Eye

HP Support 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-07-2025 10:01 AM

HP Recommended

@Laurie456,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Since you recently updated your hard drive and installed Windows 11, it's likely that the HP scanning software or drivers need to be reinstalled. Try the following steps to fix the issue.
 

Reinstall HP Smart & Full Drivers

Uninstall Old Drivers & Software

  • Press Windows + R, type appwiz.cpl, and hit Enter.
  • Locate HP Smart and any HP printer software, right-click, and Uninstall.

Download & Install the Latest HP Drivers

  • Go to HP's official website.
  • Enter HP OfficeJet Pro 8139e and download the Full Feature Software and Drivers.
  • Install the software and restart your computer.

Reconfigure the Scanner

Check Windows Scan Settings

  • Press Windows + S and type Printers & scanners, then select your printer.
  • Ensure that Let Windows manage my default printer is turned off.
  • Click Manage > Scanner > Open Scanner and check if scanning works.

Use HP Scan and Capture

  • Download HP Scan and Capture from the Microsoft Store.
  • Open it and try scanning to see if it detects the scanner.

Enable Windows Scan Service

  1. Press Windows + R, type services.msc, and hit Enter.
  2. Scroll down to Windows Image Acquisition (WIA).
  3. Ensure it is Running and set to Automatic.

Try Scanning via USB Instead of Network

  • If using Wi-Fi, connect the printer via USB and try scanning.
  • If scanning works over USB, reset the network settings on the printer and reconnect it to Wi-Fi.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Hawks_Eye

HP Support 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Was this reply helpful? Yes No

‎03-10-2025 12:14 PM

HP Recommended

Thanks for the help!!!! I'm back in scanner touch window business again!!!

Was this reply helpful? Yes No
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