Windows FAX and Scan app at times HP Laptop scans other times reports scanner not found why?

[RiscUser]

Windows FAX and Scan app at times reports scanner not found why? Other times it will see both my wireless HP Envy 5020 and my HP PSC 1350.  If I use HP Smart Scan it will be ok.  I have rebooted PC and printer scanners when this occurs and it might or might clear the problem.  I am unable to use the HP Smart if I wish to use the PSC 1300 as most of the time it does not find it, so Windows Fax and Scan is a must-have.

[Dragon-Fur]

@RiscUser 

Welcome to the HP Community Forum.

The source of the problem is perhaps the network losing track of your printer(s).

The "why" could be almost anything, including and not limited to:

• Weak, out-dated router, or a router that is not fully or correctly configured to manage your devices
• Printer location - distance and / or obstructions - both of these impact wireless performance
• Printer connection type - for example, where available switching to a TCP/IP and / or a manual / static IP address - Links to help below in section References / Resources
• Scanning is an intensive process - if the system is otherwise loaded or if the network is loaded, a scan might fail or balk part way through.
• Less likely - perhaps worth checking - The Scan Profile might need to be checked / updated.

Of those listed, I can provide an example plate for the last one:  Scan Profile

Window_Fax_and_Scan_Edit_Profile_1

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 HP - Wireless printing center

HP - Wireless Printing Center – Static IP Address

Some of the more common remedies grouped here:

HP - Wireless Printing Center > Common Questions > Printer no longer works on network

Easy to read articles on the subject of different Wireless standards

Wi-Fi 1 - 7

SignalBoosters - What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax

=====================================

Method – Add printer using TCP/IP

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu:  TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

Complete any additional information

When printing, Select / Use this “added” printer to print your document / content

=====================================

OR

Method - Create TCP IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Control Panel, from Devices and Printers

Right-Click the printer and Left-Click Printer Properties

Tab Ports

Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions

Type in the correct IP address for the printer

How-to “Create TCP Port” Video Contributed by  greenturtle
Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

 Product Home

Enter the device type and model name of your HP device

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"