Wireless printer is online but scanner is not detected

[EDO96]

The wireless printer is online and executing the printing prompts but when I try to use the scanner it is not detected.

[Kumar0307 · Accepted solution]

@EDO96, Welcome to the HP Support Community! I’m here to help.

I understand you are able to print but not scan.

Which app are you using to scan?

Are you using the HP Smart app? If yes, check for updates or reinstall the app and check if that helps.

For more info on scanning, refer to - How to scan with an HP printer

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[EDO96]

Hi, thank you very much for your answer. I was using the Windows scanning tool because the HP Smart app was not able to recognize the scanner since the beginning. Indeed I reinstalled completely the software and now it works again and also the HP Smart app. Also the HP Scan and Capture app is working. Kind regards.

[Kumar0307]

@EDO96

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!