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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-04-2019 02:20 PM

HP Recommended
Product: Envy 5014
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased an Envy 5014 printer and everything is set up except I don't have the capability to scan a document from my PC. The scan software that was downloaded during setup only scans to the USB port that connects to the printer. Other HP printers I have has have a wireless scan and capture capability. How do I get my wireless printer function to also do scanning?

2 REPLIES 2

‎12-04-2019 02:25 PM

HP Recommended

@LAC40 

 

Please try HP Scan Extended using the following software


   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
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‎12-04-2019 03:02 PM

HP Recommended

It worked, but connects to another network printer I have instead of the new one. How do I select which printer?

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