Won't print, copy, or scan

[Kbmanifold]

I followed all of the above instructions and was able to print a printer status report from the PC as well as from the ptiner display screen.

[Kumar0307]

@Kbmanifold

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

If you are not able to print, you may install the printer using Windows built-in driver

Refer to this document to know how.

Let me know how this goes.

[Kbmanifold]

I followed all of the steps as you laid out above. When printing the test page, it makes a sound like it is going to start printing and then it does nothing. The printer status is stuck on "processing".

[Kumar0307]

@Kbmanifold

That's unfortunate. If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

[Kbmanifold]

I able to print test pages directly from the printer screen.... showing that the printer obviously still has the ability to print.

So why am I not able to copy or print externally? Doesn't make any sense.

[Kumar0307]

@Kbmanifold

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

[Kbmanifold]

I tried contacting HP support and it does not recognize my printer serial number. 

[Kumar0307]

@Kbmanifold

Refer to this document to know how to find the product details.

I have also sent you a private message with the contact information of HP technical support. Check next to your profile name, you should see a little blue envelope, please click on it.  

[Kbmanifold]

It will not let me talk to an agent without a case number and it will not give me a case number because my printer is out of warranty! I am not happy with this at all. I've had this printer only about 3 years and printer/copied less than 6000 pages that entire time. There is no reason for the printer to have stopped working. I am tired of trying to talk to an actual human to get help and getting the run around with "virtual assistant" and hp support page. I'm very tempted to just go grab an epson.

[Kumar0307]

@Kbmanifold

Apologies for the inconvenience. If the printer is out of warranty, I do not have other options to offer you apart from an upgrade.

Keep me posted for any other assistance.