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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-26-2023 02:43 AM

HP Recommended

I’ve been using my HP Envy Photo 6234 for a while with no issues. Have predominantly used the HP smart app. For some reason I now can’t scan. Only used it two days ago with no issue.

when I go to the document scan button it is greyed out and now says printer not available.

it is connected to WiFi. Disconnected, reconnected to WiFi and still have the same problem.

Category:
1 REPLY 1

‎01-26-2023 07:36 AM

HP Recommended

Hello, 

 

May i know if you are using an Android / iOS mobile device to initiate scan using HP SMART App ?

 

Meanwhile, you may uninstall the SmartApp and reinstall it from the store.

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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