• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-01-2021 04:03 AM

HP Recommended
Product: Deskjet F2480
Operating System: Microsoft Windows 10 (64-bit)

Hi Wstack,

Seen several posts from you with some good information, so thought I would try to reach out to you for some further advice please.

 

I have been running successfully the solution centre for 7 years on my old HP Probook and is still running today, although at this age the laptop is beginning to fail, so I bought a new Elitebook last week.

 

I have tried several possible solutions including

HP Scan Extended

HP Scan and Capture

HP Smart

HP Print and Scan Doctor

 

All fail to find my connected scanner, printer is no problem.

I've even copied over the Solution Centre files, but of course due to the Adobe Flash issues it doesn't work. The suggested solution gets to a page not found error 😞

 

How is it that It is working fine on my old laptop and not my new one, both are running Windows 10 Pro? Allbeit the old one was rebuilt from W8 which I guess may make a difference?

 

Looking forward to your further advice.

Category:
2 REPLIES 2

‎10-02-2021 12:13 PM

HP Recommended

Hi,

Try following the HP Print and Scan Doctor Utility, restart your PC if being prompt to and check if you may then able to scan:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

If it doesn't help, what exact error or behavior occurs when following the utility by selecting Fix Scanning?

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-22-2021 02:05 AM

HP Recommended

Hi Shlomil,

 

I have followed your link for Print and Scan doctor, as I did before with the same result

 

In step 2 of the trouble shooter there is a link to download the relevant software, but this takes me to a page not found error as here.

ScubaSteve638_0-1634889309545.png

So how can I transfer the files from my old laptop so that I can continue to use the HP All-in-One Solution centre software please?

 

I think this is quite clear to me now that HP are not looking to resolve this issue.

 

Looking forward to your further advice.

 

Kind regards,

 

Steve.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.